Call Center Skills: What You Need

September 7, 2019 Off By Gertrude Evans

A few weeks ago I received an e-mail question from someone who wanted to start an eBook business but was worried about also having a full-time job. This isn’t as unusual of a situation as you might think. Most people, when they’re just getting started, have a job. Even if someone doesn’t have a traditional job, they might have other household responsibilities like raising kids. The time constraints are the same regardless.

Next we have telemarketing calls from 2 different sources. One is a 15-person sales force of your own, selling your customers tickets to highend seminars and coaching programs. The other is a massive Call Center sales force, selling a highend coaching program.

All the services mentioned here do fall under telemarketing and you’ve probably heard some negative comments about this industry. However, work is being done to clear the name. Besides, using a good Titan Call Center Tijuana has been known to yield positive results in the business world, even those nearing bankruptcy have been brought back on their feet. Sure, people might say that it’s a pain to have people call them without notice, to have people call them at the most inappropriate time, but that’s why you’re doing B2B telemarketing. You’re not calling people’s houses, you’re contacting other businesses which means you’re operating during normal working hours and of course, they’re your target market. The upside of the whole thing is that it gets you what you need: sales and information.

“Sometimes I wonder what it’s like to be God; have you? If you are God, you witness the symphony of light from a billion galaxies as they soar through endless space.

Another way to earn money from your house is to become a freelancer. If you are skilled in writing, web designing or programming, you can do special projects for clients. You typically get paid once the project is completed. There are also several work opportunities from home if you want to work as a personal virtual assistant or a V.A. As a paid virtual assistant, you will be doing tasks for clients that can be done through the internet, phone and fax. Virtual assistants get paid by the hour.

They allow you to grow fresh vegetables in the middle of winter. That is very true, but you have to keep the room they are located in at an average temperature to stimulate plant growth.

I brought up the fact that all my transactions were done with my debit card, and I had been told the funds would be put on hold. She said no, it’s not up to the bank. It’s up to the merchant to place a hold. Really? I don’t think that’s 100% true, but not the point at the moment. Finally I ask her what she can do since this is partially the bank’s fault. After more tug-of-war, she ultimately says “nothing.” I can’t waive fees on new accounts. Really? You don’t say!

Hold Your Ground – There will be times when a customer will try to get you to violate company policies. or even ask you to do something illegal. You’ll need to hold firm to your training and refuse to do anything unethical. If you have trouble saying “I’m sorry, I am not able to do that,” you might want to rethink working in a call center.