Handling The Angry Callers In A Call Center Outsourcing CenterSeptember 7, 2019
My name is Andrew Eastman and I would like to share my outsourcing experience with everyone. To begin with I was very skeptical in the whole BPO process and all the negative talk about how bad it is. I looked past all the negative factors and went forth with this anyways, especially after hearing that 77% of major U.S companies are out sourcing, this includes about 90% of fortune 500 companies. So please bare with me and use this information as you wish.
It needs to be a product people will enjoy hearing about and talking about. How anyone sells Amway is beyond me – who talks about soap? But an MLM about coffee or chocolate (or ice cream, maybe?) should be easy to talk to your friends about.
A totally amazing service that I use is called Audio Acrobat. I use it to have customers, subscribers, etc., call in and leave testimonials. I use it to record some teleseminars, interviews, product recommendations, and for dozens of other purposes. I do record video from my webcam to this service too. You can also upload video recorded on a regular video camera to this service, and then stream it from their website.
Most of the time you try to tune everything out so you can concentrate on your own call. Since your co-workers are using the same script you are, this is usually not hard. Sometimes a CSR will “go off script,” which means they insert information that has not been approved by management, or engage in personal conversation. I’ve done it myself at times. It can provide you with some chuckles when you hear the conversation of your neighbor and you wonderi, “Where the heck did he get that information?” If you have attention deficit disorder and find that you have to listen to everything said around you, you might not want to work for a call center tijuana near Tijuana, Baja California.
Do you prefer to have orders entered directly into your company’s computer system? Then select a service provider that is able to link directly to your company’s Website. This simplifies the process even more.
Grows almost anything, the aero garden will give you the option to grow almost any type of plant that you can imagine within reason. When I was on the phone with customer service placing my order they informed me that one gentleman had actually started a tree in his aero garden. So the possibilities are endless for you if you get the proper grow kit.
Coastal is a good legitimate network marketing company. While others have come and gone, this one has stood the test of time. It might not have the absolute best pay plan out there… but who really knows what the best pay plan is anyway? The company is one of the longest running network marketing firms out there, so they must be doing something right.
A call center agent must also be able to adequately keep focus on what he’s doing. The repetitive grind may prove boring to some but you have to resist the temptation to slack off. It is essential that you keep your wits about you in order to preserve the same quality of service for customer no. 3 and customer no. 3846.